Article 1: General

These terms and conditions of sale are known to each buyer and apply to all orders placed on this website. Therefore, the fact of placing an order implies full and unreserved acceptance by the buyer of these general conditions of sale. No special requirements or other general condition from the buyer may not, without express permission of LDCA, prevail over these conditions. Any other terms & conditions proposed by the purchaser, in the absence of express acceptance, cannot be opposed to the seller regardless of when it could have been brought to its attention.

Article 2: Control and confirmation

The customer agrees to fill the various existing entries (address, delivery address, method of payment...). In case of error in the address of the recipient, LDCA cannot be held responsible for delivery failure to the recipient. Costs related to the delivery of the package to another recipient or a new delivery address will be charged to the customer.

Each order is subject to the acceptance of LDCA who reserves its right to reject any order due to insufficient inventory, incomplete customer information, or for any other lawful reasons.

The customer who, after completing the order, in accordance with the instructions given on the site, confirms the order by clicking on the button "pay" fully and unconditionally accepts these Terms. Any contrary condition is void against the seller, unless prior express written acceptance of it.

Article 3: Delivery

Products are shipped in France and abroad (unless otherwise agreed with our local partner) through La poste Colissimo service to the address indicated by the customer during the ordering process. Once the carrier has taken the order up, a tracking number will be communicated to the client in order for him/her to trace the parcel. 

Please find below indicative delivery lead times:

  • Metropolitan France: within 2 to 5 days
  • Europe: within 4 to 8 days
  • Outside Europe & French overseas: within 8 to 15 days

Part of the delivery costs shall be at the customer’s expense. The detailed amount is mentioned prior to the order validation.

LDCA cannot be held responsible for any consequences of a delay in delivery.

IMPORTANT: Make sure

  • That the address of the recipient is accurate and complete.
  • To be present on the day of delivery.

If the recipient is absent during delivery, a notice is left in his/her mailbox by the carrier. Delivery lead time is listed as accurately as possible.

If the delivery address is incorrect, LDCA cannot be held responsible for delivery failure.

If a product is in shortage, we will contact you to inform  you of the delivery lead time.

Article 4: Prices

Prices shown are in Euros including VAT.

Article 5: Product Returns

The products cannot be returned beyond legal time limits, except for shipping errors from our part.

Article 6: Business Holiday

We do not sell during the holidays of the company. Holiday dates will be mentioned on the homepage in the news area at the latest one week before the beginning of this period.

Article 7: Payment

Payment is made exclusively online by credit card.
Carte Bleu, VISA, EUROCARD, MASTERCARD are accepted.
The system of securing your payment is established by PAYBOX, which guarantees confidentiality.

Article 8: Personal Data

It is essential for us to protect your privacy and to maintain a relationship with you based on trust and transparency, respecting the regulation in force. Indeed, we pay very special attention to the security of your personal data.

How are your data used?

We collect your personal information (title, surname, first name, birth date, e-mail, address, phone number and professional status) and use them, with your prior consent, for order process, information requests and commercial prospection/promotion and to provide you with a quality service. 
We do not sell or rent your personal data to third parties. We do not transmit your data to third parties, except in cases where you have given your prior consent (opt in partners).

By no means we register on our website any of your personal data concerning the credit card payment. This operation is realized as described in the payment section. Our company does not have access to the bank details transmitted to the Paybox payment terminal.

We keep your personal data only for the needed time to fulfill the purposes for which they are collected and processed, unless otherwise provided by law.

How to access, modify and delete your data​?

In accordance with the Data Protection Act of the 6th January of 1978 and with the European regulation of the 27th April of 2016 related to the personal data protection (GDPR), you have the right of access, of correction, of opposition, of deletion, of limitation and of portability of your personal data. You can also withdraw your agreement at any time or file a complaint with the CNIL. This right can be exercised through the contact form or by writing to the address:

Laboratoire de Dermo-Cosmétique Animale (LDCA)
3, rue Pierre-Gilles de Gennes
Espace Entreprises - ZA Le Causse
81100 Castres – France

Your request must be accompanied by a signed copy of an identity document (identity card, driver's license or passport) and the mail or postal address to which you want to receive the answer. An answer will be sent to you within 1 month following the receipt of the request.

Data securing

We have implemented security measures to prevent the accidental loss, access, alteration or disclosure of your personal data to unauthorized third parties through:

  • Data encryption
  • Anonymization of the data
  • Firewall
  • Storage on secure servers
  • Secure building.

Use of cookies​

During your visits on the website, you are informed that cookies may be installed automatically on the browser software. Cookies are blocks of data that do not allow to identify you but that are used to record information about your navigation on the website.

This website uses Google Analytics, an internet analytics service, and may transmit non-personal data to its Google Partner through the use of third-party cookies. If you wish more information, you can consult the Google page
You can refuse the use of cookies by setting the appropriate option in your web browser. Please keep in mind that by doing so, you may not be able to use all the features of this website.

Modification of our conditions of use

We reserve the right to modify these terms of use at any time, in whole or in part. These changes will take effect as of the publication of the new conditions of use. We will inform you in advance by any useful means. At all events, your use of the platform following the entry into force of these modifications will be worth recognition and acceptance of the new conditions of use.