These terms and conditions of sale are known to each buyer and apply to all orders placed on this website. Therefore, the fact of placing an order implies full and unreserved acceptance by the buyer of these general conditions of sale. No special requirements or other general condition from the buyer may not, without express permission of LDCA, prevail over these conditions. Any other terms & conditions proposed by the purchaser, in the absence of express acceptance, cannot be opposed to the seller regardless of when it could have been brought to its attention.
The customer agrees to fill the various existing entries (address, delivery address, method of payment...). In case of error in the address of the recipient, LDCA cannot be held responsible for failure of delivery to the recipient. Costs related to the delivery of the package to another recipient or a new delivery address will be charged to the customer.
Each order is subject to the acceptance of LDCA who reserves its right to reject any order due to insufficient inventory, incomplete customer information, or for any other lawful reason.
The customer who, after completing the order, in accordance with the instructions given on the site, confirms the order by clicking on the button "pay" fully and unconditionally accepts these Terms. Any condition contrary is void against the seller, unless prior express written acceptance of it.
The order is prepared made from the time the order is paid. For our customers in France, the order should reach them within 3 to 6 days.
The parcels are not insured against possible damage in transit, we disclaim any responsibility.
IMPORTANT: Make sure
- That the address of the recipient is accurate and complete.
- To be present on the day of delivery.
- If the recipient is absent during delivery, a notice provision is left in his mailbox by the carrier. Delivery times are listed as accurately as possible.
If the delivery address is incorrect, LDCA cannot be held responsible for failure to deliver the package.
We pledge to make every effort to deliver the order within the shortest possible time, and that upon receipt of order. The delivery times indicated above are only indicative. If a product is missing, we will contact you to tell you the time of delivery.
Prices shown are in Euros including VAT.
The products cannot be returned beyond legal time limits, except for shipping errors from our part.
We do not sell during the holidays of the company. Holiday dates will be mentioned on the homepagein the news area at the latest one week before the beginning of this period.
Payment is made exclusively online by credit card.
Carte Bleu, VISA, EUROCARD, MASTERCARD are accepted.
The system of securing your payment is established by PAYBOX, which guarantees confidentiality.
It is essential for us to protect your privacy and to maintain a relationship with you based on trust and transparency, respecting the regulation in force. Indeed, we pay very special attention to the security of your personal data.
How are your data used?
We collect your personal information (title, surname, first name, birth date, e-mail, address, phone number and professional status) and use them, with your prior consent, for order process, information requests and commercial prospection/promotion and to provide you with a quality service.
We do not sell or rent your personal data to third parties. We do not transmit your data to third parties, except in cases where you have given your prior consent (opt in partners).
By no means do we register on our website your personal data concerning the credit card payment. This operation is realized as described in the payment section. Our company does not have access to the bank details transmitted to the Paybox payment terminal.
We keep your personal data only for the time necessary to fulfill the purposes for which they are collected and processed, unless otherwise provided by law.
How to access, modify and delete your data?
In accordance with the Data Protection Act of the 6th January of 1978 and with the European regulation of the 27th April of 2016 related to the personal data protection (GDPR), you have the right of access, of correction, of opposition, of deletion, of limitation and of portability of your personal data. You can also withdraw your agreement at any time or file a complaint with the CNIL. This right can be exercised through the contact form or by writing to the address:
Laboratoire de Dermo-Cosmétique Animale (LDCA)
3, rue Pierre-Gilles de Gennes
Espace Entreprises - ZA Le Causse
81100 Castres – France
Your request must be accompanied by a signed copy of an identity document (identity card, driver's license or passport) and the mail or postal address to which you want to receive the answer. An answer will be sent to you within 1 month following the receipt of the request.
We have implemented security measures to prevent the accidental loss, access, alteration or disclosure of your personal data to unauthorized third parties:
During your visits on the website, you are informed that cookies may be installed automatically on the browser software. Cookies are blocks of data that do not allow to identify you but that are used to record information about your navigation on the website.
This website uses Google Analytics, an internet analytics service, and may transmit non-personal data to its Google Partner through the use of third-party cookies. If you wish more information, you can consult the Google page.
Modification of our conditions of use